August 13, 2010

Dear Clients and Colleagues,

LTC Expert Publications LLC is officially implementing a support desk and support team within our organization to better meet our customers’ needs.

Moving forward we request that all questions, inquiries, blog content items, issues, problems, requests and information be directed to:  http://ltcexpert.zendesk.com/home

In the past, all inquiries had been directed to Valerie VanBooven’s email address. That will no longer be an option for support issues.

All content submissions for blogs, general questions, concerns, ideas, or requests should be made through this portal: http://ltcexpert.zendesk.com/home

Access the FREQUENTLY ASKED QUESTIONS here.

We now have a dedicated staff member who will be reviewing all requests, responding, and assigning follow up tasks to the appropriate members of our team.

This process is designed to document all requests and eliminate any bottle-necks in the system.

Please use this portal first. If a phone call, conference call or other form of communication is needed, we will "escalate" the request and have someone contact you by phone or set up an appointment.

Thank you for your participation!

Valerie VanBooven RN BSN, Managing Partner, Idea and Marketing Geek

George Novoson, Managing Partner, Sales and Business Development Expert

Jill Terbrock, Queen of Customer Service